Questions, problems, or feedback — we're here to help.
Email our support team and we'll get back to you within 24–48 hours.
nostiaexecutive@nostia.ioPlease include the email or username on your Nostia account so we can help you faster.
Forgot your password or having trouble signing in? Email us from the address on your account and we'll help you regain access. You can update your profile details any time from the Profile tab in the app.
Nostia has zero tolerance for objectionable content or abusive users. To report a post, comment, message, or user, tap the … menu on the content (or on a user's profile) and choose Report. To block someone, choose Block User from the same menu — their content disappears from your feed immediately and they can no longer contact you. You can manage blocked users under Profile → Privacy & Settings → Blocked Users. We review all reports within 24 hours.
Vault payments are processed securely by Stripe. If a payment fails or you see an unexpected charge, email us with the approximate date and amount and we'll investigate. Payout setup for vault leaders is handled through Stripe's identity verification — if you get stuck during onboarding, contact us and we'll help.
You can delete your account and all associated data directly in the app under Profile → Privacy & Settings → Delete Account. You can also request a full export of your data from the same screen. If you'd rather we handle it, just email us.
Read our Terms of Service. The full Terms of Use, Privacy Policy, and Community Guidelines are also available inside the app during sign-up and in Settings. For privacy-related requests (data export, deletion, consent), use the in-app Privacy settings or email us.